Processing and Storage of Personal Data

This information explains how Biofood processes your personal data and what rights you have.
This information applies to you if you:

  • Are a customer
  • Are a private individual
  • Are a blogger acting in a private capacity

…and visit our website or social media platforms, or otherwise communicate with us – for example through our customer service team.

Your privacy is important to us. We take care to ensure that the personal data we collect is stored and processed safely and securely, in accordance with applicable data protection legislation (GDPR).

What Personal Data Do We Process and Why?

We may process the following personal data about you:

  • Name
  • Email address
  • Postal address
  • Telephone number (if applicable)

We use this data to:

  • Provide information about news, promotions and products
  • Send inspiration and relevant information
  • Contact you regarding questions, orders or support cases

When You Communicate with Us

You may choose to communicate with Biofood in many different ways, for example:

  • By contacting us by email or letter
  • When you meet us at events
  • When you use our website
  • When you participate in competitions or promotions
  • When you interact with us on social media
  • When speaking with our customer service team

When you communicate with us, you agree that we may process and store the information you provide, such as:

  • Name and contact details
  • Information about your question, comment or case

We process this data so that we can:

  • Answer your questions
  • Handle cases such as claims or complaints
  • Provide support and follow-up where needed

How Long Do We Retain Your Personal Data?

Your personal data is retained for up to 24 months.
It is then securely deleted or anonymised so that it can no longer be linked to you.

You may contact us at any time if you would like us to delete your data sooner.

Third Parties and Personal Data

Biofood only discloses personal data to third parties when necessary, for example:

  • Transport companies that require contact details to deliver products.

We never sell or pass your data on to other companies or organisations.

How Do We Protect Your Personal Data?

Your privacy is important to us, and we place great importance on security.
We comply with the applicable General Data Protection Regulation (GDPR) and established information-security guidelines.

This means, among other things, that we:

  • Process personal data in secure systems
  • Transmit data securely
  • Restrict access to personal data to authorised personnel
  • Maintain clear procedures for data protection and internal information management

Your Rights

You always have the right to:

  • Request access to the data we hold about you
  • Have inaccurate data corrected
  • Request deletion of your data
  • Restrict or object to how we process your data
  • Withdraw previously given consent

Would You Like to Exercise Your Rights?
Contact us at info@biofood.se or call 08-500 200 00.

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